Frequently Asked Questions

Our brand is Treasures of Maimi — with an 'a' and 'i'. Some people search for 'Treasures of Miami' (like the Florida city); that's okay, it's a common misspelling. You're in the right place — we use the unique spelling 'Maimi' across our site and social profiles.

Japan is renowned for having exceptionally well-maintained pre-owned luxury goods with strict authentication standards. The Japanese market often offers prices 15-30% below Western markets due to the country's strong supply of meticulously cared-for luxury items. However, buying directly from Japan requires traveling, navigating language barriers, dealing with complex international shipping, and managing customs procedures yourself. At Treasures of Maimi, we bridge this gap for US and European customers. Founded by a Japanese curator based in Valencia, Spain, we have established relationships with trusted Tokyo sources and handle all the complexity for you—professional authentication, transparent pricing, seamless international shipping, and English-language customer service. You get access to Japan's exceptional pre-owned luxury quality without the hassle.

Looking for a specific designer bag or accessory that you don't see in our current collection? That's exactly why we created our personalized sourcing service! Our Japanese founder has established relationships with trusted partners in Tokyo's luxury resale market. Simply submit a bag request through our website telling us what you're looking for (brand, model, condition, budget), and we'll use our exclusive access to source it for you. This saves you from navigating Japanese-only websites, dealing with international shipping complexity, customs procedures, and authentication concerns. We handle everything - sourcing, authentication, shipping to Valencia, and delivery to your door with full English-language support. Get the exact luxury piece you want without the hassle!

Japan's pre-owned luxury market offers exceptional value compared to US and European markets. Typical Japanese market prices are often 15-30% lower than Western markets due to Japan's high supply of well-preserved luxury goods and favorable exchange rates. However, when buying directly from Japan, you must factor in international shipping costs, customs duties, authentication services, and currency conversion fees - which can eliminate the savings entirely. At Treasures of Maimi, we bring you competitive Japanese market prices with transparent all-inclusive pricing. Our Japanese founder has exclusive sourcing relationships, ensuring you get authentic pieces at fair prices without hidden fees or complex logistics. Browse our current collection or submit a bag request if you're looking for something specific!

Buying directly from Japanese luxury resale websites involves overwhelming complexity: Japanese-only websites requiring translation, international shipping costs of ¥5,000-15,000 ($35-$100 USD), delivery times of 7-14 days, customs duties (EU: 10-12% duty plus 20-25% VAT), currency conversion fees, authentication concerns with no recourse, and expensive return shipping ($100-200+) if disputes arise. Treasures of Maimi eliminates all these headaches. We're based in Valencia, Spain and handle all international logistics for you. Our Japanese founder has exclusive sourcing relationships, personally authenticates every piece, and ships directly to customers with transparent EUR pricing, English/Spanish support, proper customs documentation, and easy local returns. You get authentic Japanese luxury quality without the complexity, delays, or hidden costs!

Authenticity is our absolute priority. Our Japanese founder has years of experience in luxury authentication and exclusive relationships with trusted Tokyo sources known for their strict quality standards. Every single piece undergoes rigorous multi-point inspection by our expert team before being added to our collection. We examine materials, craftsmanship, serial numbers, brand markings, stitching, hardware, and more. Each purchase comes with a detailed certificate of authenticity in English, comprehensive condition reports with professional photography, and transparent return policies. Unlike buying directly from Japan where you face language barriers and expensive international returns if there's a problem, we provide European-based customer service and easy local returns. You get authentic Japanese luxury quality with the security and support you deserve.

We offer the same authentic Tokyo quality that sites like Vintage La Charme, Tokyourluxury, J-Ports, Hive Preloved, AMORE Vintage Tokyo, and Luxuness provide—but with crucial advantages for Spanish and European customers. Unlike those Japan-based sites, we're located in Valencia, Spain, which means: (1) No international shipping delays—same-day delivery in Valencia, 2-3 days in Spain vs. 7-14 days from Japan; (2) No customs fees or surprise VAT charges—items are already in the EU, saving you 21% VAT plus €50-200 in processing fees; (3) No language barriers—full Spanish, English, and Japanese support vs. mostly Japanese-only sites; (4) Easy local returns—14-day returns with no expensive international shipping vs. €100+ return costs to Japan; (5) Transparent EUR pricing—no JPY currency conversion fees or exchange rate fluctuations. Our Japanese founder has exclusive sourcing relationships that deliver the Japanese luxury experience with European convenience. You get authentic Japanese pre-owned luxury without customs complexity, language barriers, or international shipping hassles. For customers in Valencia, Barcelona, Madrid, and across Spain, we're the smart alternative to ordering from Japan and waiting weeks for delivery.

We offer worldwide shipping from our location in Valencia, Spain. Orders are carefully packaged and typically ship within 1-2 business days. Delivery times vary by location, and tracking information is provided for all shipments.

Yes, we accept returns within 14 days of delivery. Items must be in their original condition with all tags attached. Please note that due to the unique nature of our pieces, some items may be final sale, which will be clearly indicated in the product description.

We thoroughly inspect each item and provide detailed condition reports. Our condition ratings range from 'Excellent' to 'Good,' with any imperfections clearly documented in the product description and photos.

Yes! If you're looking for a specific vintage piece, we offer a personalized sourcing service. Contact us with your requirements, and our team will help find the perfect item for your collection.

Each item comes with specific care instructions. Generally, we recommend professional cleaning for vintage pieces. Store items in a cool, dry place away from direct sunlight, and use appropriate storage bags or boxes.

Yes, we ship worldwide. International orders may be subject to import duties and taxes, which are the responsibility of the customer. We'll provide estimated delivery times during checkout.

We accept all major credit cards, PayPal, and bank transfers. All payments are processed securely through our payment partners to ensure your financial information is protected.