Frequently Asked Questions

Japan is renowned for exceptionally well-maintained pre-owned luxury goods with strict authentication standards.

Why Japanese prices are better:

• 15-30% below Western markets
• Strong supply of meticulously cared-for items
• Japanese collectors store bags like heirlooms
• Favorable exchange rates

Why buying direct from Japan is hard:

• Language barriers (most sites are Japanese-only)
• Complex international shipping
• Customs procedures and surprise VAT
• No recourse if something's wrong

We handle all of this for you — sourcing, authentication, shipping to Valencia, and delivery to your door.

We use Japan's standard condition grading system:

Every listing includes detailed photos and an honest condition description. See our full condition guide for more details.

Looking for a specific designer bag or accessory that you don't see in our current collection? That's exactly why we created our personalized sourcing service!

How it works:

• Tell us what you're looking for (brand, model, condition, budget)
• Our Japanese founder searches exclusive partner networks
• We authenticate and ship directly to you
• Full English-language support throughout

Submit a bag request →

Since we're based in Valencia, Spain, shipping is fast across the country:

• Valencia: Same-day or next-day delivery
• Madrid / Barcelona: 2-3 business days
• Rest of Spain: 2-4 business days
• EU countries: 3-5 business days
• International: 5-12 business days

All orders include tracking and insurance. No customs fees for EU orders — items are already in the EU!

We operate primarily online, but we offer in-person viewings by appointment in Valencia.

If you'd like to see a specific bag before purchasing, contact us to schedule a time. It's a great way to inspect the condition in person.

We understand buying luxury online requires trust. Here's how we help:

• Detailed photos: Every angle, close-ups of any wear
• Honest descriptions: We don't hide imperfections
• In-person viewings: By appointment in Valencia
• 14-day returns: If it doesn't meet your expectations

Have questions about a specific bag? Contact us — we're happy to send additional photos or videos.

Authenticity is our absolute priority. Our Japanese founder has years of experience in luxury authentication.

Our authentication process:

• Multi-point inspection by trained experts
• Materials, craftsmanship, and hardware verification
• Serial numbers and date code checks
• Brand-specific marking authentication
• Stitching and construction analysis

What you receive:

• Certificate of authenticity in English
• Detailed condition report with photos
• 14-day return policy for peace of mind

This won't happen — every item is authenticated before listing. But we understand the concern.

Our 100% Authenticity Guarantee:

• If you ever have concerns, contact us immediately
• Full refund including return shipping
• No questions asked

We've never had an authenticity claim because we source only from trusted Japanese partners with strict quality standards.

Currently, we focus on sourcing from Japan's luxury resale market rather than purchasing from individuals.

However, if you have an exceptional piece you'd like to sell, contact us — we may be interested in consignment arrangements for rare or sought-after items.

We offer the same authentic Japanese quality as sites like Vintage La Charme, Tokyourluxury, J-Ports, and AMORE Vintage Tokyo — but with crucial advantages:

For customers in Valencia, Barcelona, Madrid, and across Spain, we're the smart alternative.

Japan's pre-owned luxury market offers exceptional value — typically 15-30% below Western markets.

Prices vary by brand, model, and condition. Our transparent EUR pricing includes everything — no hidden fees.

Browse our collection →Submit a bag request →

Yes, we accept returns within 14 days of delivery.

• Items must be in original condition with tags attached
• Contact us to initiate a return
• Refunds processed within 5-7 business days

Unlike buying from Japan (where returns cost €100+), our Valencia location makes returns easy and affordable.

We accept:

• All major credit cards (Visa, Mastercard, Amex)
• PayPal
• Bank transfers

All payments are processed securely through our payment partners. For high-value purchases, we can arrange payment plans — contact us to discuss.

Each item comes with specific care instructions. General tips:

• Store in dust bags, away from direct sunlight
• Keep in a cool, dry place (avoid humidity)
• Use professional leather cleaning — avoid DIY chemicals
• Handle vintage hardware gently
• Stuff bags with tissue to maintain shape

See our condition guide for more tips.

Chanel serial number formats have evolved significantly across production eras, and knowing these differences is key to authentication:

• Pre-2005: 7-digit serial numbers on white stickers with gold borders
• 2005-2021: 8-digit serial numbers with updated sticker materials
• Post-2021: NFC microchips embedded in the leather, replacing physical stickers entirely

We verify the serial format matches the production era, check sticker materials and font consistency, and cross-reference with known production databases.

Read our complete Chanel authentication guide for a detailed breakdown of every verification point.

Japanese luxury culture treats designer bags as collectibles, not everyday accessories. The differences are dramatic:

• Storage culture: Bags kept in dust bags, climate-controlled wardrobes, and original packaging
• Usage patterns: Many bags are carried only a handful of times before being consigned
• Authentication standards: Japan has the strictest authentication infrastructure globally — dealers like Komehyo and Brand Off employ full-time expert teams
• Condition grading: The Japanese Rank A/B/C system is far more precise than vague European “good condition” labels

The result is pre-owned bags in significantly better condition than European equivalents, often at lower prices. Learn more about Mai's sourcing approach and our authentication process.

It varies by piece, but many of our bags sourced from Japan do include original packaging:

• Dust bags: Very commonly included — Japanese collectors preserve these religiously
• Original boxes: Frequently available, especially for Chanel and Hermes pieces
• Care booklets & cards: Often included with the bag
• Original receipts: Sometimes available for more recent pieces

Each listing clearly states what accessories and packaging are included, so you'll know exactly what to expect before purchasing.

Buying directly from Japanese dealers seems cheaper at first glance, but hidden costs add up fast:

Our prices include everything — the total cost is often lower than buying direct, with the added benefits of 14-day local returns and full English support.

We maintain a 100% authenticity guarantee and have never had a single authenticity claim against us.

• Every bag undergoes multi-point inspection before listing
• We source exclusively from Japan's most trusted dealers including Komehyo, Brand Off, and Daikokuya
• Each purchase includes a Certificate of Authenticity
• Zero claims — our track record speaks for itself

If you ever have any doubt, our guarantee provides a full refund including return shipping — no questions asked.

Read our authentication guide to see exactly how we verify every piece, or learn more about Mai's credentials.