Return & Refund Policy
Return Eligibility
We accept returns within 14 days of delivery, provided that:
- The item is in its original condition
- All original tags are attached
- Original packaging is intact
- A return request has been submitted
Please Note:
Some items may be marked as "Final Sale" due to their unique vintage nature. These items are not eligible for return unless they are found to be inauthentic or significantly misrepresented in their description.
Return Process
To initiate a return:
- Contact our customer service within 14 days of delivery
- Fill out the return form provided via email
- Receive return shipping instructions
- Package the item securely with all original materials
- Ship the item back using a tracked service
Refund Timeline
- Returns are processed within 3-5 business days of receipt
- Refunds are issued to the original payment method
- Processing time may vary by payment provider (2-10 business days)
- You will receive email confirmation once the refund is processed
Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- We recommend using a tracked shipping service
- Shipping costs will be refunded only if the return is due to our error
Non-Returnable Items
The following items cannot be returned:
- Items marked as "Final Sale"
- Items that have been worn, altered, or damaged
- Items without original tags and packaging
- Items returned after the 14-day window
Authenticity Guarantee
If an item is found to be inauthentic:
- We will provide a full refund including all shipping costs
- Return shipping will be arranged at our expense
- No time limit applies to authenticity claims
- Professional authentication documentation may be required
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 24 hours of delivery
- Provide photos of the damage or incorrect item
- We will arrange return shipping at our expense
- A full refund or replacement will be provided
Contact Us
For any questions about returns or refunds, please contact us at returns@thetreasureofmaimi.com
Last Updated: March 4, 2025