Shipping Policy

Shipping fees are calculated based on your location and will be displayed during the final checkout process. The exact shipping cost will be shown before you complete your purchase, ensuring full transparency.

We offer several shipping options from our location in Valencia, Spain:

• Standard Shipping (7-14 business days)
• Express Shipping (3-5 business days)
• Priority Express (1-2 business days, select locations)

Available shipping methods and estimated delivery times will be shown during checkout based on your location.

• Orders are processed within 1-2 business days
• You'll receive a confirmation email once your order ships
• Tracking information will be provided via email
• Signature may be required upon delivery

For international orders, please note:

• Import duties and taxes are not included in the shipping fee
• These charges are the responsibility of the recipient
• Customs processing may affect delivery times
• We provide all necessary customs documentation

All shipments include:

• Secure, protective packaging
• Insurance coverage for loss or damage
• Tracking capability
• Signature confirmation for valuable items

In case of delivery issues:

• Contact us immediately if your tracking shows any problems
• We'll work with the shipping carrier to resolve any issues
• Lost packages will be investigated and replaced if necessary
• Damaged items should be reported within 24 hours of delivery